Women’s Sales Supervisor (Key Holder)

POSITION:  Women’s Sales Supervisor (Key Holder) Melrose location

REPORTS TO: Women’s Department Manager

 

DUTIES & RESPONSIBILITIES:

Function as a “right hand” to the Women’s Department manager; ensure that the division functions seamlessly when in partnership with management and help lead the team by setting an excellent example at all times.

        Operational Requirements

  • Open/Closing the department
    • Key holder
    • End of Day and monthly reporting
    • Cash drawer responsibility
    • Calculating deposits
    • Register maintenance (notify IT of Springboard issues when they arise)
  • Floor Maintenance
    • Assist with filling in merchandise
    • Help to ensure mannequins are updated and changed
    • Assist with merchandising as instructed by buyer/general manager
  • Customer Management
    • Address urgent customer issues or complaints when general manager is off
    • Manage top tier clients including affiliate stylist portfolio
  • Conflict Resolution
    • Act as the “eyes and ears” of the division; resolve minor employee issues and inform/upstream issues to management and HR

 

        Selling Requirements

  • Drive Sales
    • Sell by Example. Consistently sell and in a manner that the Sales Stylists can learn from.
    • Develop strong customer relationships. Maintain a client book and grow the customer base in the division.
    • Motivate and develop Sales Stylists; keep Stylists updated on individual sales goals and progress.
  • Product Knowledge
    • Develop a knowledge and passion for the department designers and collections.
  • Loss Prevention
    • Actively watch customers and merchandise to minimize LP

 

JOB REQUIREMENTS:

  • Experience in luxury apparel retail
  • Positive approach to change and can-do attitude
  • Strong interpersonal and communication skills
  • Highly organized with strong attention to detail

PHYSICAL REQUIREMENTS:

  • Be able to stand for long periods of time (up to four hours)
  • Be able to bend over, reach below the waist and above the head
  • Be able to go up and down stairs
  • Push and pull clothing racks weighing up to 30lbs
  • Lift items weighing up to 15lbs

 

Email alesia@ronherman.com to apply and learn more.

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