Shipping and Handling
If you have any questions regarding your shipment, please feel free to reach out to customerservice@RonHerman.com. Delivery charges are based on the total value of your order. When your order is ready to ship, it generally takes 7-10 business days for delivery. No weekend or holiday delivery is available. Oversized and overweight packages may incur additional charges and service restrictions. You may also choose to upgrade to Expedited delivery for an additional charge.
Ron Herman offers free shipping on orders above $150. We currently offer two shipping options within the United States. You may choose Standard Ground or Expedited Service. If you choose Standard Ground, most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days after being fulfilled. Need it faster? Expedited will deliver your order within 3 business days after we have filled your order. Please be aware that some items must be transferred from one of the Ron Herman retail locations, which may cause a delay of up to three business days. IMPORTANT NOTE: We require a signature for all packages. You have the option to waive the signature under the special instructions section. However, if you choose to waive the signature, Ron Herman will no longer be responsible for any lost, stolen, misplaced, or damaged packages. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.UPS.com
ROUTE PROTECTION PROGRAM
Ron Herman has partnered with Route, a package protection service and live visual tracker. Route package protection insures your package and saves both shoppers and sellers in the case of package loss, theft, or damage. And if the worst happens? Route's self-serve issue resolution saves the day. IMPORTANT NOTE: Route package protection is added to every order. To opt out of insuring your package, Route can be deleted from your cart before purchasing. Please note Ron Herman is not responsible for orders that are lost, stole, misplaced, or damaged.
Ron Herman currently offers international shipping to most countries at a flat rate of $120 that does not include duties and taxes. Duties and taxes must be paid by the customer upon receiving the package. We have plans to make this a better, more flexible, rate in the near future.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER
To check the status of your order please refer to either the email you receive once the order has been fulfilled or login to your account on our website and gather your order information there.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to customerservice@RonHerman.com
SHIPPING TO A P.O. BOX
We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.UPS.com
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.UPS.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.
If your order appears late, remember:
- Credit card approval must be received prior to processing.
- Expedited orders placed after 12 noon PST are processed the following business day.
- Expedited delivery only occurs on business days Mondays through Fridays, excluding holidays.