FAQs

You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:

• Track your orders and review past purchases
• Request an exchange or return directly from your account.
• Save your address and card details so you can shop even quicker in future

If you’ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.

We ship all orders from our Los Angeles HQ.

We accept all major credit cards, Shop Pay, Google Pay, Meta Pay and Afterpay.

Products may be returned within 14 days of receipt. All items must be in its original packaging and condition. The following items may not be returned or exchanged: sale items, jewelry, handbags, grooming / beauty products, hats, socks, undergarments, books or any items marked as non-returnable in the product description. Items that have been altered can not be returned. 

To obtain a Return Merchandise Authorization, please contact customerservice@ronherman.com. After the request has been submitted and your return request has been approved, you will receive an email confirmation with detailed return instructions and information regarding your return.

PLEASE NOTE: CUSTOMERS ARE RESPONSIBLE FOR ALL/ANY MERCHANDISE SHIPPED BACK TO RON HERMAN; therefore, we recommend that all customers returning items or sending any merchandise back to Ron Herman receive a tracking number from the customer preferred shipping carrier for the returned merchandise AND insure all returned merchandise at it's listed retail price on the Ron Herman website.

Items marked as final sale are not eligible for return.

We cannot guarantee any changes to your order once it’s been placed. If you contact us at customerservice@ronherman.com we will do our best to meet your request.