Do I need an account to place an order?
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
- Request an exchange or return directly from your account.
- Save your address and card details so you can shop even quicker in future
How do I reset my password?
If you’ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.
Where do you ship my order from?
We ship all orders from our Los Angeles HQ.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Google Pay, Meta Pay and Afterpay.
How can I exchange or return an item?
Products may be returned within 14 days of receipt. All items must be in its original packaging and condition. The following items may not be returned or exchanged: sale items, jewelry, handbags, grooming / beauty products, hats, socks, undergarments, books or any items marked as non-returnable in the product description. Items that have been altered can not be returned.
To obtain a Return Merchandise Authorization, please contact firstname.lastname@example.org. After the request has been submitted and your return request has been approved, you will receive an email confirmation with detailed return instructions and information regarding your return.
PLEASE NOTE: CUSTOMERS ARE RESPONSIBLE FOR ALL/ANY MERCHANDISE SHIPPED BACK TO RON HERMAN; therefore, we recommend that all customers returning items or sending any merchandise back to Ron Herman receive a tracking number from the customer preferred shipping carrier for the returned merchandise AND insure all returned merchandise at it's listed retail price on the Ron Herman website.
Can I return items marked as final sale?
Items marked as final sale are not eligible for return.
Can I amend or cancel an item from my order?
We cannot guarantee any changes to your order once it’s been placed. If you contact us at email@example.com we will do our best to meet your request.
What do I do if I think an item that I purchased from your site is faulty?
If there is clear damage to an item upon delivery, please contact firstname.lastname@example.org as soon as you receive it.