Customer Service

Shipping & Handling

Shipping Information

Delivery charges are based on the total value of your order. When your order is ready to ship, it generally takes 7-10 business days for delivery. No weekend or holiday delivery is available. Oversized and overweight packages may incur additional charges and service restrictions. You may also choose to upgrade to Expedited delivery for an additional charge see chart below.

Within the 48 Contiguous USA
Order Total Ground Express
$0 - $99 $8.00 $18.00
$100- $499 FREE $20.00
$500+ FREE $22.00
Hawaii, & Alaska
Order Total Shipping
$0 - $250 $50
$250 + $70

Shipping Options

We currently offer two shipping options within the United States. You may choose Standard Ground or Expedited Service. If you choose Standard Ground, most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days. Need it faster? Expedited will deliver your order within 3 business days after we have filled your order. Please be aware that many items must be transferred from one of the Ron Herman retail locations, which may cause a delay of up to four business days. IMPORTANT NOTE: We require a signature for all packages. You have the option to waive the signature under the special instructions section. However, if you choose to waive the signature, Ron Herman will no longer be responsible for any lost, stolen, ,misplaced, or damaged packages. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit

International Shipping

Ron Herman has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at

Which Countries Do You Ship To?

International shipping is currently available WORLDWIDE from Ron Herman. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

Can I Check the Status of My International Order?

To check the status of your order or track your package, please login to your International Checkout account at:

Who Should I Contact with Questions About My International Order?

All inquiries regarding your international order should be directed to International Checkout at:


Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Shipping to a P.O. Box

We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at

Track Packages

Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.

If your order appears late, remember:

  • Credit card approval must be received prior to processing.
  • Expedited orders placed after 12 noon EST are processed the following business day.
  • Expedited delivery only occurs on business days Mondays through Fridays, excluding holidays.

Order Status

You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check the status of your order

Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:

  • The first confirms that your order has been received your order confirmation number will be included; this e-mail should arrive within approximately 24 hours.
  • The second confirms that your order has been shipped any tracking information will be included; this e-mail should arrive within approximately 24 hours after your package is shipped.