Customer Service

Returns & Exchanges

The following items may not be returned: sale items, jewelry, handbags, scarves, hats, bathing suits, undergarments, shoes or home accessories.

We want you to be fully satisfied with every item that you purchase online from Ron Herman. If you are not satisfied with an item that you have purchased online, excluding the items listed above, you may return the item within 10 days of receiving your order for a full refund of the purchase price, minus the shipping, handling or other charges.

Products may be returned within 10 days of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items will not be accepted. Each package requires a Return Merchandise Authorization Number RMA. After request has been submitted and the RMA number has been received, please send the package back to the following address with the provided RMA number clearly present on the outside of the package:

  • RonHerman.com Returns
  • 8100 Melrose Ave
  • Los Angeles, CA 90046

*All packages received by Ron Herman without a Return Authorization Number will not be accepted.

PLEASE NOTE: CUSTOMERS ARE RESPONSIBLE FOR ALL/ANY MERCHANDISE SHIPPED BACK TO RON HERMAN; therefore, we recommend that all customers returning items or sending any merchandise back to Ron Herman receive a tracking number from the customer preferred shipping carrier for the returned merchandise AND insure all returned merchandise at it's listed retail price on the Ron Herman website.

Credit

You can expect a refund within 20 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Return Instructions

The packing slip in your package will contain detailed instructions for returning an item.

Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Visit our Returns Tool to request a Return Merchandise Authorization # RMA.
  • Enter your Order Number and Email Address in the fields provided
  • Click the "Request Return" button located in the bottom left corner
  • Click the Return Items button next to the item you need to return. Only items that are eligible for return will have an active link to click.
  • When you have finished selecting the items you wish you return click the "Process Return" button located in the bottom right corner
  • We cannot accept C.O.D. deliveries.
  • Insure package for proper protection.
  • Send the package back to RonHerman.com Returns 8100 Melrose Ave Los Angeles CA 90046 with the RA# Printed on the Outside of the box

For your protection, we recommend that you use UPS Ground for your return.

You can expect a refund within 20 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

* Please note: If there is extensive damage to an item upon delivery, please contact a Customer Service representative as soon as possible.