Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new Ron Herman. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.
Ordering online with Ron Herman is as easy as 1,2,3. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed shopping or continue to check out. That's it! It's that easy.
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
Ron Herman is required by law to charge appropriate sales tax (9.75%) for orders with ship to addresses within the state of California.
Absolutely! We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
The following items may not be returned: SALE ITEMS, JEWELRY, HANDBAGS, SCARVES, HATS, BATHING SUITS, or UNDERGARMENTS. We want you to be fully satisfied with every item that you purchase online from Ron Herman. If you are not satisfied with an item that you have purchased online, excluding the items listed ABOVE, you may return the item within 10 days of receiving your order for a full refund of the purchase price, minus the shipping, handling or other charges. Products may be returned within 10 days of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items will not be accepted. Each package requires a Return Merchandise Authorization Number (RMA). After request has been submitted and the return label received, please place the label on the outside of the package. All packages received by Ron Herman without a Return Authorization Number will not be accepted.
You can expect a refund within 20 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
We currently offer two shipping options within the United States. You may choose Standard Ground or Expedited Service. If you choose Standard Ground, most of our customers in the contiguous U.S. receive their orders in just 5 to 7 business days. Need it faster? Expedited will deliver your order within 3 business days after we have filled your order. Please be aware that many items must be transferred from one of the Ron Herman retail locations, which may cause a delay of up to four business days. IMPORTANT NOTE: We require a signature for all packages. You have the option to waive the signature under the special instructions section. However, if you choose to waive the signature, Ron Herman will no longer be responsible for any LOST, STOLEN, MISPLACED, or DAMAGED packages. We are sorry, but we do not offer Saturday or Sunday delivery. For complete UPS shipping information visit www.ups.com.
Ron Herman will ship your order to any location within the contiguous United States. For complete shipping information, visit our Shipping Rate Chart.
We're sorry, but you must provide us with a valid residential address in order to accommodate your request. For more information regarding UPS shipping requirements, please visit their web site at www.ups.com.
Find the UPS tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.ups.com to check the status of your order online. It may take 24 hours before tracking information appears on the UPS's web site.
If your order appears late, remember:
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.
We welcome any comments, suggestions and ideas that will make your shopping experience, either online or in our stores, enjoyable. Tell us how we can help by contacting us at Ron Herman Customer Service. We would love to hear from you!
